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Skip to contentSaferight is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015). The purpose of this policy is to provide for the appropriate handling of client refunds.
*Please note that all cancellations and refund requests must be sent via email to bookings@saferight.com.au in writing
**Notification is considered received once it is communicated to Saferight. Therefore, notification must occur during regular business hours 7:30am to 3:30pm – Monday to Friday. For example, notifications of cancellation/changes emailed on Friday 5:00pm will only be acknowledged as received on the following Monday at 7:30am.
*Saferight reserves the right to cancel or change course dates on short notice
If you choose to withdraw from a course:
If the client is withdrawn from the course by Saferight:
If you are unable to attend due to illness:
If for any reason you do not finish your course or have been deemed as not yet competent:
Refund is not available if:
If you are unable to attend due to any other reason:
*In the case of extreme hardship or extenuating circumstances preventing participation in the course, an application can be made to the RTO Manager (rto@saferight.com.au) for a refund. Submitting an application does not guarantee a full or partial refund.
For any form of refund, Saferight will remit the refund to the:
The Managing Director is responsible for ensuring compliance with this policy. The Financial Controller or their delegate will process eligible refund requests within 1 week from the day of receipt.
For a more detailed information, please read our Terms & Conditions or email us at bookings@saferight.com.au for further assistance.